Frequently Asked Questions

Appointments

Can I make an appointment without a referral from a physician?

Yes, you can come to the Centre for Cognitive Therapy without a physician referral. Your insurance company may request a referral note from your family doctor in order to cover therapy.

Is there a long waiting list for an appointment?

Although the length of wait does vary at times, every effort is made to start the process with our initial assessment within 2 to 3 weeks of initial contact.

Is there flexibility with appointments? Are appointments always during working hours?

Yes there is flexibility. Regular appointments are available until 7:00 pm and there are some evening appointments available.

Insurance & Federal government

As an employee of the Federal Government, does my insurance cover therapy at the Centre for Cognitive Therapy?

Yes, as a Federal Government employee, you have access to $5000 in coverage for Psychological services every year.

Is Cognitive Therapy at the Centre for Cognitive Therapy covered by OHIP?

Therapy at the CCT is covered by extended health care insurance. Psychologists are not covered by OHIP, but Psychological services are covered by most insurance policies.

Family members

Can I come to the Centre for Cognitive Therapy to get advice about psychological problems of family members or friends?

Yes, therapists at the CCT often help with the stress of coping with friends or family members with mental health or other difficulties.

Parent Involvement in Therapy

Will I be involved in my child’s therapy?

Your child’s Service Provider will meet with you after 4-5 sessions to give you feedback on your child’s clinical progress and to receive feedback from you regarding your observations of your child’s progress. You may book follow-up parent feedback meetings with the Service Provider at your discretion, In addition, your child’s Service Provider can refer for Family Therapy within the clinic if that is warranted.

Privacy

Is my privacy protected?

Yes, everything you discuss with your therapist is kept in strict confidence. No information can be released without you signing an informed consent release of information. There are some exceptional situations where confidentiality must be broken. These are: under subpoena, when children are known to be abused, or when someone is at risk of imminent harm to themselves or to others.

What about the information I provided in the initial assessment questionnaires?

These are saved on a secure, encrypted database to which only your therapist and the Clinic Directors have access.

Matching

How is the best therapist match for me determined?

This is a 3-step process:

1. Your complete intake file (including your responses to the therapist matching questionnaire) is reviewed by our Clinical Director who assigns you for assessment by a Senior Psychologist who is highly experienced in the areas you would like to work on.

2. You meet with the Psychologist who makes a diagnosis if applicable, and assigns you to the therapist who is best matched to you in terms of experience treating your concerns, your personality preferences for your therapist, and your preferences regarding sociodemographic factors and timing.

3. You begin therapy with a Psychologist or Psychotherapist on our team. If a Psychotherapist is chosen as your best match he/she will meet weekly with the Psychologist who is your Service Provider to develop, monitor and adjust your treatment plan. You may meet with your Service Provider at any time, at your request, to review your diagnosis or treatment plan and/or if you feel our therapist is not the best match for you.

Do you have any other questions?

Please email us your questions and we will get back to you as soon as possible.